FAQ – Pilateform

Our reformers are shipped from warehouses in Europe. The estimated delivery time is 3 to 7 working days, depending on your region. You will receive a tracking email upon dispatch. For accessories, please also allow 3 to 7 working days.

Some bulky, personalized, or specific items may require additional time. The exact delivery time is always indicated on the product page.

Yes, delivery is free on all orders, with no minimum purchase, throughout mainland France.

We accept bank cards (Visa, Mastercard, American Express), PayPal, and installment payments via Klarna or PayPal.

Please contact us as soon as possible at hello@pilateform.com. As long as the order has not been shipped, we can modify or cancel it.

Yes. All payments are processed using secure SSL protocols. We do not store any bank details.

The foldable reformer folds away in 30 seconds and stands against a wall – ideal if your space is limited. The classic reformer offers slightly more stability and is suitable for dedicated spaces or studios. Session performance is identical.

Wood offers a premium aesthetic and blends naturally into an interior. Aluminum is lighter and easier to move. Both materials offer identical performance during a session.

No. Your order includes a 30-day jumpstart program so you can start practicing on your own from day one. Our customer service is also available for any questions you may have.

Yes. The adjustable spring system allows resistance to be adapted from beginner to advanced level on the same machine.

You have a 30-day right of withdrawal from the date of receipt of your order – a more generous period than the minimum legal period of 14 days provided for by article L221-18 of the Consumer Code.

Important exceptions – article L221-28 of the Consumer Code:

Our reformers and Pilates equipment, as well as any equipment of similar size and weight, are bulky and difficult to return products, exempt from the classic right of withdrawal in accordance with article L221-28 of the Consumer Code. They cannot be returned or refunded except in the event of a proven defect or an error on our part.

If you have received a damaged or non-compliant product, contact us within 7 days of delivery at hello@pilateform.com with supporting photos – we will resolve the issue without delay.

For any other problem, we examine each situation on a case-by-case basis. Contact us, we always find a solution.

No. Pilates reformers and equipment are legally excluded from the right of withdrawal due to their bulky and difficult-to-reship nature (article L221-28 of the French Consumer Code).

This is why we do everything we can to help you make the right choice before purchase — detailed product sheets, a comparative guide, and customer service available to answer all your questions before ordering.

All our reformers are covered by a 3-year warranty on parts and components. In case of a problem, contact our French customer service — we will handle the resolution.

Take photos upon receipt and contact us within 7 days at hello@pilateform.com with your order number. We will arrange a replacement or refund without delay.

By email at hello@pilateform.com — we'll reply within 24 hours, 7 days a week. You can also use the chat or the form available on the store.

Yes. Progressive discounts starting from 3 machines, coordinated delivery, dedicated contact person. Consult our dedicated page or write to us at hello@pilateform.com.